This Privacy Policy explains how Tailor's Touch handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services in Singapore. It applies to information collected through the website, booking channels, workshop visits, and related communications.
We use personal data to respond to enquiries, assess garments and materials, prepare quotes, obtain approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, improve website performance, and meet legal or operational requirements. We may also use information to communicate about project status, fit reviews, and related service matters.
We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. We may also share information with contractors or delivery-related partners where needed to complete a customer’s project or collection process, subject to appropriate confidentiality and use restrictions.
We may disclose personal data where necessary to comply with applicable legal obligations, respond to lawful requests, protect our rights, or support the prevention or investigation of fraud, misuse, or security incidents.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or withdraw consent where processing relies on consent.
To make a privacy request, use the contact details in this policy and describe the information or action requested. We may ask for additional details to confirm identity, locate records, and determine whether any legal exception applies.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting requirements. When data is no longer required, we delete it or de-identify it in line with our retention practices and system limitations.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, project instructions, garment-related information, booking details, payment records, and communications sent through the website or by other approved booking methods. Where a customer supplies garments or materials for review, we may also process information about the item’s condition, construction, and requested alterations or redesign scope.
We collect personal data from website forms, messages, phone calls, email, workshop visits, and other communications used to arrange consultations, assessments, quotes, approvals, work progress, and collection. We may also generate internal records from project notes, fit reviews, and payment or collection activity.
We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and, if enabled, analytics cookies to understand how the site is used and to improve performance. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, by adjusting device or site preferences. Some cookies are necessary for basic site functions, and disabling them may affect form submission, session handling, or other website features.
